Something not right? No problem. Let us know and we’ll fix it straight away. Here at Olly&Owl, we make returns simple. We have a possibility to accept returns in Australia, Europe and The United States so this means returning your item is easy and quick.*
1) You have 7 days to return your Olly&Owl purchase from the date you received your item(s).
2) All returns must be in new condition with all tags attached and unused.
Please note, while we’d love to take back “gently used” goods, we can’t. There are plenty of places to find a good home for them, though!
3) Contact our Customer Service team about your return. In your correspondence, please make sure to include the:
- First and Last Name of the Purchaser
- Reason for Return
- Order Number (This can be found in your original order confirmation email!)
- What item(s) are being returned
5) Finally, please send your return to us using a trackable mailing method (such as UPS, FedEx, Australian post etc.). Please note that we are not responsible for goods that get lost in transit if a trackable method is not used! Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, then your return will be processed within 3-5 business days
*Certain items are not eligible for a refund for hygienic reasons. Please see the following: Swimwear, headbands, socks.
**Please note that we provide personal sizing chart for every single clothing item. We do not accept products if clothing do not fit. Measurements can have 1-3cm difference.
Still not sure on our returns policy? Drop us a message on firstname.lastname@example.org
Olly&Owl products are rigorously tested to ensure that the products you trust meet stringent standards. Consequently, if a problem occurs with a Olly&Owl product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Olly&Owl will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein.
This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Improper or incorrectly performed maintenance or repairs void this warranty. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. (Order confirmation email)
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or PayPal account.
* The price of return shipping is the full responsibility of the customer.
**Please note that all items purchased on sale are considered Final Sale and can not be returned or exchanged