We need a photo of the item to be replaced showing the defect in order or size to request a replacement. Please note, refunds are not given for any of these reasons. We will issue a reorder. Refunds will only be given when items are returned to us.
*Returns are acceptable to address in London.
Certain items are not eligible for refund for hygienic reasons.
Olly&Owl is happy to send you a replacement in case your order was lost in transit or has not been delivered by the courier. Please note replacements are also sent via regular shipping thus items may take up to 20 business days to be delivered.
Discounts cannot be combined. One discount code will work at a time.
Thank you for shopping with us! Contact us anytime with questions, comments, concerns, or to tell us you love your items! We love hearing from you.