We have recently seen an increase in shipping delays due to restrictions on postage centers and logistics services, which are changing from day to day. As such there may be a 1-2 week delay on top of our usual shipping times, which can be found in the Shipping & Delivery information link below.
If you notice that your delivery is taking longer than expected it is most likely due to this issue, and we sincere apologize for any inconvenience caused. Please don't hesitate to get in touch via email to firstname.lastname@example.org if you have a query about an existing order.
If your order has not arrived within 8 weeks from dispatch (10 weeks for ball pits, play mats and bunny swings), we will of course still honor our customer refund guarantee and provide a refund in full for your order.
We are grateful for your patience, understanding and continued support during these difficult times.
OLLY & OWL Team